Terms and Conditions for Bermondsey Removal Company

These Terms and Conditions set out the basis on which Bermondsey Removal Company provides removal, relocation, packing, and related services within Bermondsey and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company, we, us, our means Bermondsey Removal Company providing the removal and associated services.

Customer, you, your means the person, firm, or organisation requesting and paying for the services.

Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related work carried out by the Company.

Goods means the items, furniture, personal belongings, or equipment that the Company is requested to move, handle, or store.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

We provide domestic and commercial removal services, including local moves within Bermondsey and surrounding areas, as well as moves to and from other locations within the United Kingdom. The exact scope of the Services will be set out in your quotation and confirmation.

Unless specifically agreed in writing, the Services do not include the disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or equipment, or the removal of fixtures and fittings that are attached to the property.

3. Booking Process

3.1 Quotation

We will normally provide a quotation based on information supplied by you, which may include a survey of the property and an inventory of Goods. Quotations are valid for a limited period as stated on the quotation and are subject to availability of resources and vehicles at the time of booking.

3.2 Acceptance of Quotation

A Contract is formed when you confirm acceptance of our quotation in writing or by making a booking through our accepted booking channels, and we issue a booking confirmation. Any changes to the inventory, access, dates, or services required may lead to a revised quotation.

3.3 Booking Confirmation

Your booking is not final until you have received written confirmation from us and, where applicable, paid any required deposit. We reserve the right to refuse bookings at our discretion.

3.4 Information Provided by You

You are responsible for ensuring all information provided is accurate and complete, including but not limited to access details, parking restrictions, the number and type of Goods, and any special handling requirements. Failure to disclose relevant information may result in additional charges or the inability to complete the Services as planned.

4. Access, Parking, and Property Conditions

4.1 Access

You must provide appropriate and safe access to the property at both the collection and delivery addresses. This includes informing us of stairs, lifts, narrow access, low ceilings, restricted roads, or any other obstacles that may affect the Service.

4.2 Parking

You are responsible for arranging suitable parking for our vehicles, including any permits that may be required by local authorities. Any parking charges, fines, or penalties incurred as a result of insufficient parking arrangements or incorrect information supplied by you may be added to your final invoice.

4.3 Property Condition

You must ensure that the properties are in a condition that allows us to carry out the Services safely and without undue delay. We reserve the right to refuse to work in environments that we believe to be unsafe or hazardous.

5. Payments and Charges

5.1 Pricing

Unless otherwise stated, all prices are in pounds sterling and are exclusive of any applicable taxes or charges that may be detailed in the quotation. Prices are based on the information provided at the time of quotation.

5.2 Deposits

We may require a deposit to secure your booking. The amount and due date for any deposit will be specified in your quotation or booking confirmation. Deposits are generally non-refundable, subject to the cancellation terms set out in these conditions.

5.3 Balance Payment

Unless expressly agreed otherwise, all outstanding balances are payable on or before the day of the move, prior to unloading at the delivery address. We reserve the right to withhold delivery of Goods until full payment has been received.

5.4 Methods of Payment

We accept payment by commonly used UK payment methods as specified in your quotation or invoice. Cash payments may be subject to additional verification procedures.

5.5 Additional Charges

We may apply additional charges where:

There are delays not caused by us, including delays in obtaining keys or access to the property.

The Services are extended or altered at your request on the day.

Additional Goods, floors, or locations are involved beyond what was quoted.

Parking, congestion, toll, or ferry charges apply during the move.

Any additional charges will be discussed with you where practicable and added to your final invoice.

6. Cancellations and Postponements

6.1 Your Right to Cancel

You may cancel or postpone your booking by giving us written notice. Any cancellation or postponement may be subject to charges, as set out below.

6.2 Cancellation Charges

If you cancel more than a specified number of working days before the scheduled Service date, you may only forfeit your deposit or a minimum cancellation fee, as specified in your quotation or confirmation.

If you cancel within a shorter period before the scheduled Service date, you may be charged a higher proportion of the quoted fee, up to 100 percent where cancellation occurs on the actual day of the move.

The specific timeframes and percentages applicable will be detailed in your quotation or booking confirmation, in line with our current cancellation policy.

6.3 Postponement

If you postpone your booking, we will make reasonable efforts to accommodate the new date, subject to availability. Postponement charges may apply, particularly where we are unable to reallocate resources at short notice.

6.4 Cancellation by Us

We may cancel or suspend the Services if:

You fail to pay any deposit or sums due.

We are unable to safely perform the Services due to circumstances beyond our control, including extreme weather, accidents, or road closures.

We reasonably believe the Services may put our staff, vehicles, or property at risk of harm.

In such cases, we will endeavour to reschedule or agree a fair resolution. Our liability for cancellation by us is limited to a refund of any sums you have paid for Services not yet performed, subject to the limitations in these Terms.

7. Your Responsibilities

You are responsible for:

Ensuring that all Goods to be moved are properly prepared, packed, and labelled, unless we have agreed to provide packing services.

Ensuring that any fragile, high-value, or delicate items are appropriately packed and clearly identified.

Arranging for necessary permissions, permits, and approvals for access, parking, and loading or unloading in restricted areas.

Being present or appointing a representative at both collection and delivery addresses to provide instructions and sign relevant documentation.

Checking that nothing has been left behind before our vehicles depart from each address.

Complying with relevant waste and recycling regulations when disposing of unwanted items through our services.

8. Items We Will Not Move

We will not move or handle the following items unless explicitly agreed in writing:

Hazardous, flammable, or explosive substances, including gas cylinders, fuel, or chemicals.

Illegal items, stolen goods, or items for which you do not have legal title.

Livestock, pets, plants that may be restricted, or perishable food items that may deteriorate during the move.

Valuables such as jewellery, cash, important documents, or antiques of exceptional value unless disclosed and agreed in advance.

If prohibited items are included without our knowledge, we reserve the right to remove or dispose of them and shall have no liability for any loss or damage arising from such action.

9. Liability and Limitation of Liability

9.1 Our Responsibility for Loss or Damage

We will exercise reasonable care and skill in providing the Services. We are responsible for loss of or damage to Goods arising from our negligence or breach of Contract, subject to the exclusions and limitations below.

9.2 Exclusions

We shall not be liable for:

Loss or damage arising from wear and tear, inherent defects, or pre-existing damage to Goods.

Damage to furniture or items that were not dismantled or protected where such dismantling or protection had been recommended or would have been reasonable.

Damage or loss relating to Goods packed by you, unless there is clear evidence of our negligence in handling.

Loss of data, electronic records, or business interruption.

Any loss or damage where the value of Goods has not been adequately disclosed or where additional insurance cover has not been arranged despite recommendation.

9.3 Limits on Liability

Our liability for any claim arising from a single event or series of connected events shall, unless otherwise agreed in writing, be limited to a fair and reasonable amount taking into account the nature of the Goods, the Services provided, and the fees paid.

We strongly advise that you obtain appropriate insurance cover for Goods of high or unusual value. We may offer, or refer you to, additional insurance options, which will be subject to separate terms and conditions.

9.4 Indirect or Consequential Loss

We shall not be liable for indirect or consequential loss, including loss of profits, loss of opportunity, or loss arising from delays, unless caused by our wilful misconduct and only to the extent permitted by law.

10. Time Limits for Claims

You must notify us in writing of any visible loss or damage to Goods or property at the time of delivery or as soon as reasonably practicable thereafter. Any claim for loss or damage must be made within a reasonable period after completion of the Services and in any event within the time limits stated in your booking documentation or our current policy.

11. Waste Handling and Environmental Compliance

11.1 Waste Removal

Where we agree to remove unwanted items, packaging, or waste materials, you confirm that you have the right to dispose of such items. We will handle waste in accordance with applicable UK waste regulations.

11.2 Prohibited Waste

We will not transport or dispose of hazardous, clinical, or controlled waste. It is your responsibility to ensure that such materials are not included with Goods intended for removal and disposal.

11.3 Recycling and Disposal

We aim to manage waste in an environmentally responsible manner, including reuse and recycling where practical. Any disposal charges, including local authority or commercial waste fees, may be passed on to you as part of the Service cost.

12. Delays and Events Beyond Our Control

We will not be liable for delays or failure to perform the Services where caused by events beyond our reasonable control, including severe weather, accidents, road closures, industrial action, or acts of government or public authorities.

Where possible, we will work with you to reschedule or adjust the Services in light of such events, but additional charges may apply for extended waiting times or rearranged work.

13. Insurance

We maintain appropriate insurance cover as required for our business activities. Details of our standard cover can be provided on request. It is your responsibility to ensure that this cover is sufficient for the value and nature of your Goods or to arrange additional cover as necessary.

14. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can investigate and seek to resolve the issue. We encourage you to submit complaints in writing with full details and any supporting evidence.

We will respond within a reasonable time frame, and we may propose remedial work, partial refund, or other resolution where appropriate. If a dispute cannot be resolved directly, either party may seek independent advice or pursue legal remedies in accordance with the governing law section of these Terms.

15. Data Protection and Privacy

We will collect and process personal information about you in order to manage bookings, provide the Services, and meet our legal obligations. We will handle such data in accordance with applicable UK data protection laws and our privacy practices.

Your information will not be sold to third parties. It may be shared with trusted partners where necessary to perform the Services, for example where subcontractors or storage providers are used, and always under appropriate confidentiality obligations.

16. Subcontracting

We reserve the right to use vetted subcontractors to carry out all or part of the Services. Where subcontractors are used, we will remain responsible for the proper performance of the Contract and for ensuring that subcontractors meet appropriate standards.

17. Variation of Terms

We may update or vary these Terms and Conditions from time to time. The version applicable to your booking will be the one in force on the date of your booking confirmation, unless a change is required by law or regulatory authority in which case it may take effect immediately.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, including non-contractual disputes or claims.

By proceeding with a booking and using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.